We provide full Salesforce Implementation services for Small and Medium Sized businesses with the use of Agile methodology for development.
From defining the goals for your implementation through requirements gathering process to implementation, feedback loop and Go-Live.
Automation
ALPHA Consulting offers our clients free of charge analysis of their current processes for the purpose of identifying areas of their business that are resource-heavy and should be prioritized in regards to Automation.
According to our beliefs and values, the role of consultancy is to lead the way and always maintain a list of opportunities to increase operational efficiency.
Integration
From analyzing your current data structure, ways and means of storing and processing data, through to ensuring smooth data transition between your CRM and other systems - ALPHA Consulting has got you covered.
Integrations help promote better Data Access, Single Customer View and remove or reduce manual data entry - and therefore save time and money.
Ongoing
Support
360 degree coverage for all your needs
Tech Support
On-Demand Support:
ALPHA Consulting provides clients with access to Salesforce Support Services, available to answer questions, troubleshoot issues, and provide guidance and support as needed either via phone or email.
Maintenance & Updates:
Maintenance & Updates: Regular software updates, maintenance and bug fixes to ensure that Salesforce is running smoothly.
Regular Health Checks:
To ensure that the Salesforce implementation is running smoothly and that best practices are being followed, ALPHA Consulting provides regular health checks to identify any potential issues and recommend solutions.
Training
Onboarding Training
Onboarding Training: Introducing new Salesforce users to the platform and its basic functionality, providing hands-on training sessions to help them get started.
Advanced User Training:
Providing advanced training for experienced Salesforce users, covering topics such as customizing fields, objects, page layouts, and creating reports and dashboards.
Administrator Training:
Dedicated training for Salesforce Administrators, covering topics such as managing users, setting up security and access, and configuring workflows.
Customized Training
Tailoring training sessions to meet the specific needs and requirements of the client, with a focus on real-world scenarios and practical applications.
Documentation
Technical Documentation:
Detailed documentation of the technical aspects of the Salesforce implementation, including configuration and customization, to assist with maintenance and future development.
End-User Documentation:
User-friendly documentation and training materials for end-users, covering topics such as basic navigation, data entry, and report generation.
Standard Operating Procedures (SOPs):
Creation of SOPs for various business processes, including data entry, report generation, and troubleshooting, to provide clear guidelines for how work should be performed in Salesforce.
ALPHA Consulting is a Salesforce (CRM) Consultancy business offering Implementation, Integration, Support and Adoption Services to SMBs (Small and Medium Businesses).
